Returns and Refunds Policy

At Rasella, we prioritize customer satisfaction and are committed to providing a seamless shopping experience. If you receive a damaged or incorrect product, we would promptly initiate an exchange process.

In the unfortunate event that a product arrives damaged or incorrect, we kindly request that you contact us within seven days of receipt. Please provide supporting documentation, such as an image, to facilitate the replacement process.

Returns are only accepted for damaged or incorrect products. Refunds will only be processed in such cases. For returns of other products, please contact us.

Refund will be initiated within 7-10 working days.

Incase of any inquiries, questions, or concerns, please do not hesitate to reach out to us. We are dedicated to resolving your issues promptly and efficiently.

We appreciate your patronage and look forward to serving you.